Mybet app Privacy Policy

Introduction

Welcome to the MyBet App Privacy Policy page. At MyBet App, we understand that privacy is more than just a word — it is a genuine responsibility we take seriously. When you register an account, make a transaction, or simply browse our platform, you are entrusting us with your personal information. We do not take that trust lightly.

This Privacy Policy explains in detail how mybet app collects, uses, stores, and protects your personal data. It applies to all users who access our website at mybetapp.net or the mybet app mobile app. Please read this document carefully as it contains important information about your rights as a user.

Information We Collect

MyBet App collects several categories of information to ensure our platform runs smoothly and securely for all users. The information we collect includes:

1. Account Registration Information

When you register a mybet app account, we require the following basic information:

• Full name as stated on your identification document
• An active email address
• A valid Malaysia phone number
• Date of birth for age verification
• Your chosen password (stored in cryptographically processed form)

2. Identity Verification Information (KYC)

As a responsible platform, we are required to carry out a Know Your Customer (KYC) process that includes:

• A copy of your national identity card (MyKad) or passport
• Proof of current residential address
• Payment method information used
• In certain cases, information on source of income

3. Platform Usage Data

Our system automatically records technical information including IP address, device type and web browser, session time and duration, betting activity history, and financial transaction records. This data is used to improve the user experience and detect any unusual activity that may compromise your account security.

How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. We do not collect data simply for the sake of it — every piece of data we hold either protects you or improves our services.

• Account Management: To process your registration, login, and identity verification.
• Transaction Processing: To facilitate deposits, withdrawals, and all financial activities quickly and securely.
• Security & Fraud Prevention: To detect and block any unauthorised access attempts or suspicious activity.
• Customer Support: To enable our team to assist you more effectively whenever you need help.
• Platform Improvements: To analyse usage patterns and improve our products and services.
• Marketing Communications: To send relevant offers and promotions — provided you have agreed to receive such communications.
• Legal Compliance: To fulfil our obligations under Malaysian law, including PDPA 2010 and anti-money laundering regulations.

Sharing Information with Third Parties

MyBet App does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in certain situations, we may need to share your information with:

• Payment Processors: To facilitate deposit and withdrawal transactions through your chosen payment method.
• Technology Service Providers: Technical partners who assist us in operating the platform safely and efficiently.
• Regulatory Authorities: When required by law or a valid court order.
• Anti-Fraud Agency: To combat fraud and illegal activities involving our platform.

All third parties working with us are bound by strict confidentiality agreements and are required to comply with our data protection standards.

Data Security

We continuously invest in the latest security infrastructure to ensure your data is protected at all times. Our key security measures include end-to-end data encryption using SSL/TLS protocols, two-factor authentication (2FA) for account access, 24/7 network monitoring throughout the year, regular security audits by independent experts, and protection against DDoS attacks and cyber intrusions.

While no system can guarantee 100% absolute security, we can assure you that we employ the best available technology and practices to protect your data from unauthorized access, modification, or disclosure.

Data Retention Period

We retain your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy. In general:

• Active account data is retained for as long as your account remains active
• Transaction records are retained for a minimum of 7 years in accordance with legal requirements
• Technical log data is typically retained for 90 days
• After an account is closed, most personal data is deleted within 30 days unless otherwise required by law

Your Rights

Under the Malaysia Personal Data Protection Act 2010 and our commitment to user privacy, you have the following rights:

• Right of Access: Request a copy of all personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or outdated data.
• Right to Erasure: Request deletion of your data under certain circumstances permitted by law.
• Right to Withdraw Consent: Withdraw consent for data processing at any time, particularly for marketing communications.
• Right to Complain: To lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have been violated.

To exercise any of the above rights, please contact the MyBet App support team through our official channels. We will process your request within 14 business days.

Cookies and Tracking Technologies

MyBet App uses cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to remember your preferences, maintain your login session, and understand how users interact with our platform.

There are two categories of cookies we use: essential cookies required for the basic functions of the platform, and optional cookies such as analytics and marketing cookies. You can manage your cookie settings through your web browser at any time, although disabling certain cookies may affect specific functions within the platform.

Privacy Policy Changes

Mybet app reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via email or in-app notification at least 14 days before they take effect.

Your continued use of the MyBet App platform after the effective date of any policy changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, our team is ready to assist. You may contact our Data Protection Officer through the Customer Support section in the mybet app or via the official communication channels listed on our About Us page.